Store Policy

Welcome to Cup Of Jo Cobb, where every cup is designed to make your daily coffee or tea moment a little more special. We want your shopping experience to be smooth, transparent, and enjoyable. Please review our store policies below to understand how we handle orders, shipping, returns, and customer service.

🕒 Orders & Processing

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after you receive your order confirmation email.
You will receive a separate notification once your order has shipped.
Please double-check your shipping address at checkout, as we cannot reroute packages once they have been dispatched.

🚚 Shipping Policy

We offer free shipping for all orders within the United States and Europe.

  • USA: Estimated delivery time — within 7 days from shipment.

  • Europe: Estimated delivery time — within 15 days from shipment.
    For customers outside these regions, international shipping is available. Delivery time and rates vary depending on location and customs processing.

💳 Payments

We accept all major debit and credit cards, as well as secure online payment methods.
Your information is encrypted and processed safely to ensure a worry-free shopping experience.
Please make sure your billing and contact details are accurate to avoid payment issues.

📦 Returns & Exchanges

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.
Items must be unused, in original packaging, and with tags attached. Proof of purchase is required.

To start a return:
Email us at CupOfJoCob@outlook.com with your order number and reason for return.
Once your request is approved, we’ll send a return label and instructions.
Items returned without prior approval will not be accepted.

Non-returnable items include:

  • Personalized or custom items

  • Sale or clearance products

  • Gift cards

  • Used or damaged items not due to shipping issues

Exchanges are processed by returning the original item and placing a new order once the return is approved.

💰 Refunds

Once we receive and inspect your returned item, we’ll notify you about the status of your refund.
If approved, the refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may take additional time to post the refund.

🌍 Customs, Duties & Taxes

For international orders, import duties and taxes (including VAT) may apply, depending on your country’s regulations.
These charges are the customer’s responsibility and are not included in the purchase price.
We recommend contacting your local customs office for more details.

💔 Damages & Issues

Please inspect your order as soon as it arrives.
If your mug or coffee cup arrives damaged, defective, or incorrect, contact us immediately at CupOfJoCob@outlook.com.
Include your order number and photos of the item and packaging so we can make it right quickly.

🧾 Order Changes & Cancellations

You may request a change or cancellation within 12 hours of placing your order.
After processing begins, we may not be able to modify your order.
For urgent requests, please email us as soon as possible.

📞 Contact Information

We’re always happy to help with questions about your order, shipping, or returns.

Store: Cup Of Jo Cobb
Company: CUP OF JOY, LLC
Email: CupOfJoCob@outlook.com
Phone: +1 413 500 5621
Address: 8350 Bee Ridge Rd, Suite 239, Sarasota, FL 34241, United States